Commercial – Operations Manager

About This Role

• Listed: 17/03/2025
• Permanent
• 55000

Job Title: Operations Manager – Domestic & Commercial Gas Services Department: Housing Association & Communal Heat Network Systems Location: Surrey Salary: £55,000 +  Employment Type: Full-Time, Permanent

Job Summary: We are seeking a proactive and results-driven Field Operations Manager to oversee a team of Domestic and Commercial Gas Engineers, delivering exceptional service across Housing Association properties and Communal Heat Network systems. The successful candidate will play a pivotal role in ensuring operational efficiency, compliance with safety standards, and excellence in customer satisfaction.

Key Responsibilities:

• Team Leadership & Management: Lead, motivate, and manage a team of Gas Engineers to ensure timely and efficient delivery of maintenance, repairs, and installations.

• Operational Planning: Develop and implement strategies to optimise field operations, including resource allocation and route planning, to improve productivity and minimise downtime.

• Compliance & Safety: Ensure all gas services comply with industry regulations, including Gas Safe standards, and promote a strong culture of health and safety within the team.

• Performance Monitoring: Oversee team performance metrics, set KPIs, and conduct regular appraisals to drive continuous improvement.

• Customer Relations: Act as the primary point of contact for Housing Associations and other stakeholders, ensuring all service requirements are met with professionalism.

• Budget Management: Manage the operational budget, ensuring cost-effective delivery of services without compromising quality or safety.

• Problem-Solving: Respond swiftly to escalated issues, troubleshooting operational challenges and implementing effective resolutions.

Required Skills & Experience:

• Proven experience in managing field-based teams, preferably within Domestic and Commercial Gas services.

• In-depth knowledge of gas systems and industry regulations, including Gas Safe requirements.

• Strong leadership and communication skills, with the ability to inspire and engage teams.

• Excellent organisational and multitasking abilities, with a focus on delivering results.

• Solid understanding of Housing Association operations and Communal Heat Network systems is desirable.

• Familiarity with budgeting and resource allocation.

• Valid UK driver’s licence is essential.

Qualifications:

• Gas Safe registration for domestic and commercial

• NVQ or diploma in Gas Engineering, Mechanical Engineering, or a related field is advantageous.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and career progression.

• A supportive and collaborative working environment.